F A Q

We don’t do retail. Normally, our MOQ is 10 pcs or 10 sets for each item, or the value of goods is more than $100 US Dollars, and it can be a mix of different products. (The first trial order has no limits.) We will happily give a competitive price at a small quantity for your growing business.

It could be shipped by SEA, by AIR or express(UPS, DHL, FEDEX and China-Europe Railway Express ect). Expedited shipping will be available upon your request. Expedited shipping is available upon request. We will also recommend the best shipping method for your reference. Welcome to contact us for specific costs.

If you have less experience in logistics, we would love to give suggestions. 

Yes, samples are available for testing. Shipping costs and the price will be offered based on your quantity. If you want free samples, please contact us for more details, we could try to apply for you.

Yes, we provide custom service as long as the order quantity meets the MOQ request. Just let us know your needs and wants, then we can find a way to do that. (Expectation: we don’t do any counterfeit with OEM brands.)

All the goods we supply are strictly produced and inspected based on the standards of ISO9001 & ISO14001. Our defective rate is very low, and we guarantee to give 1:1 replacement or refund for any defective goods.

We accept Wire Transfers (TT), Paypal, Western Union, Alipay, etc.

We will try to find a way to receive the payment if you have to pay with other methods.

For sample orders or small orders, we can ship out within 3-5 days.

For large orders, we can ship out within 7-15 days. If you have a private brand package requirement, the ETD will be a bit longer.

For any urgent orders, we will do our best to meet the delivery date without compromising quality.

We always recommend the email first. If you prefer Phone, Skype, WhatsApp, WeChat, QQ, etc., that would be no problem at all.

Simply send us messages on our website contact form or send us an email, and we will contact you later.

All quality issues need to be raised a claim to us with proof. We will take responsibility for all reasonable quality issues. We will give a refund, credit, or 1:1 replacements for the defectives after inspecting and evaluating the returns soonest. We can discuss the details according to the specific situation. After-sales service is one of the essential parts of our cooperation; we want you to be 100% satisfied with our job.

The general processes will be:

Firstly, you need to tell us the specification and quantity of the items you need, we will send you a quotation with shipping cost for your reference, then if no problems you need to confirm the order and settle the full payment or deposit. After receiving your payment, we will arrange production and ship out the goods ASAP.